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FAQ

Service > How to book > Payment > Amending a reservation > Cancellation policy >
No Shows > Last Minute > Extras


I) Intro/Mission

We are not only a tour operator, but also your Lebanese travel companion for your next trip to Beirut.

As a service oriented tour operator focused on Beirut and Lebanon, we will make your next visit an enduring souvenir. Whether you come to Lebanon for business or tourism, honeymoon or a longer stay, you will be pleased to let a specialist take care of all your needs for your trip.

Because we specialise only on Lebanon, we offer you the best of Beirut and Lebanon at the best rates and terms: If you are price conscious and looking for a hotel, consider our best deals offers. Or, for a truly unique experience, rent an apartment in Beirut.

Our office is open everyday except Sunday from 09:00 AM to 07:00 PM.

We will be happy to answer your questions or help you organise your next trip to Beirut, by phone
at -GMT +2- or -GMT +1-, by fax at or through our e-mail: Reservation@beirut-hotel.com.

To maximise enjoyment during your trip, please have a look at our Tours menu where you will find a selection of tours and excursions.


 

II) Service -top of page-

This is our promise: to go further in assisting you and make the best of your trip to Lebanon, or what we call "Service included".

Our philosophy relies on what we call "Service Included".

What does it mean ?

PERSONAL CHOICE: you are individuals, and each of your requests is specific. We provide you with a wide variety of different accommodation types that will cover all your specific needs, concerning location, atmosphere, personal taste and price. If you so desire, we will help you in choosing a hotel and will tailor your request around all your personal needs and desires.

QUALITY: we rely on quality rather than quantity. You call us at or at
contact us at Reservation@beirut-hotel.com. For each request we will give your reservation all his or her our attention until its completion.

PROXIMITY: We intimately know each hotel, apartment we present. We have carefully selected them as being the best representation of what Beirut and Lebanon has to offer: From a boutique hotel with a view on the Mediterranean Sea to a location in the heart of the city or in the mountains, we have a large choice of accommodations to satisfy all your requests.

ASSISTANCE: We believe craftsmen still exist. Let's make the Internet more human together. We will assist you in organizing your trip to Lebanon. By having a specialist that directly helps you in choosing your hotel, we provide the best level of service of any hotel reservation website. If you desire, we can also give you tip: about restaurants, activities or how to avoid those sometimes long lines at the touristics hotposts: we are, after all, natives!


 

III) How to book ? -top of page-

> Choose a hotel, an apartment on our web site. You can search using our geographical search or by category.

Your request will be processed shortly: from 1 to 8 hours if your request reaches us at night!

About availability

Availability can be checked immediately during office hours. Our office is open everyday except Sunday from 09:00 AM to 07:00 PM (GMT +2 or GMT+3). Availability will be confirmed by email within 8 hours if the office is closed.

If your hotel is not available, we will suggest you by e-mail the best alternate possibilities based on your budget and area criteria corresponding as much as possible to your initial choice.


 

IV) Payment -top of page-

We are working with hotels specially selected for you, and we have negociated extremely interesting terms for you. Indeed, the prices quoted include rebates of up to 60%, and include the stay, breakfast and all taxes -Gouvernmental and Service charges taxes-.

Payment should be done before your arrival to Lebanon either by transfer to our bank or by credit card (Visa or Mastercard).

As soon as we receive the total amount we will send you a voucher. Print that voucher out, and present it at the hotel reception as a proof of payment for your stay.

For bank transfer, please note that you have to add 20 USD on the total amount for bank expenses.


 

V) Amending a reservation -top of page-

To add a room for a confirmed reservation, please make a new reservation.

To lengthen your stay, please make a new reservation for the additional night(s).

To shorten your stay, please send a copy of your voucher to Reservation@beirut-hotel.com with your new dates.


 

VII) Cancellation policy -top of page-

In summary,

* If you cancel up to 72 hours prior to your arrival date:
We reimburse you the total amount minus a 35 $ handling fee and -5% for bank fee.

* Late cancellation : 72 hours or less prior to your arrival date:
In addition to the 35 $ handling fee and 5% bank fee, you will be charged for one night.

* Early Check-out : In addition to the 35 $ handling fee and 5% bank fee, you will be charged for a minimun of one night fee. The exact number of nights varies according to the Hotel and the season of your stay.

Note: Cancellation Policy might vary according to the hotels requirements. You will be advised by email for any specific cancellation condition.

 


VII) " No Shows " -top of page-

* 2 nights fee will be charged.


 


VIII) Last Minute -top of page-

You are thinking about making a break in Lebanon but you have planned nothing. Thanks to our last minute service, you can secure a lodging at an last minute rate.

Basically, hotels fill empty rooms at the last minute - starting up from 2 days prior - by making them available at a discounted price. Theoretically, the later you book, the less you pay. Globally, you will save from 10% up to 40%.

The main drawback of last minute offers is that you cannot choose the exact area nor the hotel, but only what is available at last minute price at the time you book. The offers change constantly, and checking it out frequently is advisable.

Feel free to call us at -GMT +2- or -GMT +1- from 09:00 AM to 07:00 PM to discover what we have available. You can also e-mail Reservation@beirut-hotel.com.


 

IX) Extras -top of page-

Apart from lodgings, we will provide a wide range of travel packages, tours and services to cover all the traveller's needs, including:

> Airport Transfer
> Car rental
> Excursions and Tours
> Package offers

For any request concerning one of these services, please contact us at Reservation@beirut-hotel.com.